Introduction

This guide explains how to configure your Gmail account to automatically forward all incoming emails to your Microsoft 365 mailbox.

Step 1: Sign in to Your Gmail Account

Open your web browser and sign in to your Gmail account using your credentials.

Step 2: Open Gmail Settings

Click the gear icon in the top right corner and select See all settings.

Step 3: Go to the Forwarding and POP/IMAP Tab

1. In the settings menu, navigate to the Forwarding and POP/IMAP tab.
2. Click on Add a forwarding address

 

Step 4: Add a Forwarding Address

Enter your Microsoft 365 email address (e.g., john.doe@yourcompany.com) and click on next.

Step 5: Confirm with MFA (optional)

Gmail may optionally prompt you to confirm with an MFA prompt.

 

Step 6: Confirm the Forwarding Address

Gmail will prompt you to confirm the forwarding address. Click Proceed in the confirmation dialog, then click on Ok.​

 

Step 7: Verification link Email

Gmail will send a verification link to your Microsoft 365 email inbox. Open Outlook or your Microsoft 365 mailbox and find the confirmation email, then click on the approval link.

Step 8: Confirm

On the new window, click on Confirm.​

 

Step 9: Back to Forwarding and POP/IMAP Tab

After verification, go back in the Forwarding and POP/IMAP (see step 2 and 3 if required) and press F5 on your keyboard to refresh the page.

Step 10: Enable forwarding

After refresh, you should be able to 

1. Select Forward a copy of incoming mail to and enter your Microsoft 365 email address.
2. Decide what to do with Gmail’s copy of the emails (e.g., keep Gmail’s copy in the inbox, archive it, or delete it). Select your preference from the drop-down - We recommend choosing keep Gmail’s copy in the inbox (first option).
3. Scroll down and click Save Changes to apply the forwarding rule.

Your Gmail is now configured to automatically forward all incoming messages to your Microsoft 365 mailbox. You should see a red banner on top of your Gmail window that confirm mail forward is enabled.