1. Introduction
At MS Aptio, we remain fully committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR), the NIS 2 Directive, and other applicable EU data protection frameworks.
This policy explains how we collect, process, and store personal data with transparency and integrity. MS Aptio is a trade name used by Steven Hoff, operating as a sole proprietor registered in Belgium.
2. Data Collection and Processing
We collect limited personal data through our online support ticket form and certain site analytics.
When you submit a ticket request, we collect information necessary to process your inquiry and provide support.
No other direct user registration or account creation is required for reading or commenting on our blogs.
3. GDPR Principles
Lawfulness, Fairness & Transparency: We inform users clearly and in a timely manner.
Purpose Limitation: Data is collected only for legitimate and defined purposes (e.g., support, analytics).
Data Minimization: Only essential data is collected and processed.
Accuracy: We maintain accuracy of your information through your input and internal controls.
Storage Limitation: Data is retained only as long as necessary for the stated purposes.
Integrity & Confidentiality: We implement technical and organizational measures to protect your data.
4. Website Hosting & Odoo Online
Our site and related services are hosted via Odoo Online. Server logs may include IP addresses, user agents, and timestamps to:
- Ensure security and prevent abuse
- Diagnose technical issues
- Monitor performance
Server logs are stored securely, anonymized when feasible, and retained for a limited period.
5. Cookies & Consent Management
We use cookies to support your activities on our website, such as maintaining your session and preferences. We also use cookies for aggregate analytics and marketing, in line with our Cookie Policy. When you visit msaptio.com, you can:
- Accept all cookies
- Reject non-essential cookies
Your consent choices can be changed anytime through the Cookie Policy page. For details on the types of cookies we use, their purpose and your options, please refer to our Cookie Policy.
6. Site Analytics
We may use Odoo or trusted third parties for analytics. Cookies for analytics only activate with explicit consent.
7. Blogs & Comments
Our three blogs – Tech Lab, Self-Help Café, and News – may allow comments via Odoo's native tools. Any data provided is securely managed in Odoo and complies with GDPR.
8. Ticketing System
Ticket submissions collect information needed to respond to your request, stored securely in Odoo Online.
9. Data Security & NIS 2 Alignment
We apply best practices aligned with NIS 2 and ISO/IEC 27001:
- TLS (HTTPS)
- Firewall & DDoS protection
- Access controls
- Regular updates
- Incident response measures
10. Your Rights Under GDPR
You may access, correct, delete your data, withdraw consent, or file a complaint. Contact us to exercise your rights.
11. Contact Information
MS Aptio – Steven Hoff
VAT: BE1022.487.292
Belgium
12. Policy Updates
We may update this policy to reflect changes in technology, law, or services. The latest version will be available online.